No music with QOBUZ

Support
1

Core Machine

Imac Rétina 5K 27", 2017, 5,4 Ghz, 16 GO, MacOS Big Sur V11.4

Network Details

Décodeur Orange, WiFi by fiber 1GO/s

Audio Devices

QOBUZ → ROON → CAMBRIDGE CXN

Library Size

2,000 tracks

Description of Issue

Hello,
From yesterday i can’t play the music. This message appears each time: “the QOBUZ stream is loading slowly, network or connection problem”. I don’t have network problem.
Thanks for your feedback.

2

Hello @Vincent_TARABON,

Thank you very much for getting in touch about this and so sorry about the trouble. We’d love to help.

I was wondering, if you stream music directly from Qobuz, do you run into any issues?

Could you please try to:

  • Navigate to Settings → Services and log out of Qobuz
  • Reboot your Core (turn off, unplug for a couple of minutes, plug back in and turn on)
  • Log back into Qobuz in Settings → Services

Thanks in advance :pray: