No playback after update 1442

[Leo_Reijnen]

I just did the 1442 update and now Roon will not start playback on any track, either from Qobuz or from my NAS.

Rebooted my tablet, tried my Android phone. Nothing. Live Radio doesn’t play either,

The progress bar at the bottom just doesn’t move when I press play.

What could cause this?

[daniel]

Hi @Leo_Reijnen,

Thanks for letting us know about this issue. Are you able to access your Nucleus’ web admin page?

Nucleus Web Administration Interface

[Leo_Reijnen]

What best describes your playback issue?

· Other

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

Please try fully rebooting your network equipment

· No, I'm still having trouble

An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate

· I'm still having problems / This isn't relevant to me

Does the issue happen with local library music, streaming service music, or both?

· Both local and streaming content are affected

Please try playing content of a lower sample rate (44.1kHz or 48kHz). Do you still have the same issue?

· No, lower sample rates are still affected

What is the model/manufacturer of the affected audio device(s) and the connection type?

· I don't know which device is affected. Nucleus, I gurss

Describe the issue

Just did the 1442 update and now Roon will not start playback on any track, either from Quobuz or from my NAS. Rebooted my tablet, my nucleus, tried my android phone. Nothing. Live Radio doesn’t play either.
The progress bar at the bottom just doesn’t move when I press play.
What could cause this?

Describe your network setup

Nokia router, Netgear 1Gb switches, Nucleus, Naim streamer

[Leo_Reijnen]

Yes, I am. I now rebooted the nucleus from this page and everything is back to normal!
Thanks for responding so quickly.

[daniel]

Please refrain from double posting in the Support category. I will combine this with your other post.

[Leo_Reijnen]

Yes, sorry. I got confused with the pm and the ‘old’ way.