Roon‘s app or firmware is not getting better, quite contrary. Actually after the latest update when pressing skip-back the app shows “searching” and it takes several minutes before Roon plays again.
Trying to solve the problem by a reboot from the browser I get the message: …please try manually…, see image …
Hi @Michael_Graw,
Thanks for taking the time to write in! We were able to enable diagnostics on your Nucleus, and see that you’ve been able to reboot the device a few times recently.
Are you still having issues?
Can you reproduce the issue and share the specific date, time, and name of track attempted to play? Does this happen no matter the source of content - a local track, or from a Qobuz/Tidal track?
The issue seems to be solved after a manual reboot. It seems that the initial boot which immediately starts after the Roon Nucleus is connected with the power supply is not correctly performed? However I still have the impression that when selecting some tracks the unit still reacts rather delayed and the first millisecs of the track are skipped.
Hi @Michael_Graw,
We’d be happy to take a closer look, could you please reproduce the issue and share a more specific date, time, and name of track played?
Can you confirm your Nucleus has finished analyzing your library?
Yes, library search was finished. What also happened before: some album covers of own mixed tracks stored on the SSD were automatically replaced. That had never happened before. Now it’s ok after the reboot. I‘ll try to reproduce these delays - perhaps they are associated with a change of format? RBCD to high-res?
Hi @Michael_Graw,
Are you still having any issues with your Nucleus?
Unfortunately yes, Daniel. I randomly see that Roon doesn’t react to commands in the iOS app while obviously then searching a track being selected to start. Could it be that Roon randomly wants to update the playlist selected even if no new entry was made? The result then often is that Roon didn’t recognize the album cover of a ripped album while this cover was correctly shown before. I never saw this before with older versions of Roon.
Hello @Michael_Graw ,
Thanks for the additional info. I checked your Nucleus diagnostics, but I am not seeing any issues of note. Can you let us know the exact local time + date when you next observe an issue so that we can focus on that timeframe? Also, if you can include a screenshot, that would be very helpful.
Also, since you had an operating system related issue at the start of the thread, I would suggest making a database Backup and trying an Operating System reinstall, just to see if this helps (it shouldn’t touch your database but good to have one just in case).
Hi Noris.
I made a backup and activated the reinstallation of the OS by pushing the blue button. Not a good idea. . The installation started but finally I got the message in my browser that the server didn’t answer. After 30 min I switched off the unit by pushing the button on the rear. I can start the unit all leds are illuminated. But no connection possible. So, how to proceed now?
Hello @Michael_Graw ,
It looks like your Nucleus is online and you’ve been able to play music recently, has the issue stabilized?
Hi Noris.
As mentioned already I got no connection after having started the reinstallation. I tried several times to boot the unit but without success.
The unit could finally be correctly booted after having been powered off and disconnected from the mains during the following night. Most strange, isn’t it?
Have a relaxing weekend.
We’re glad that your Nucleus is working for you now!
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