No tracks playback

[David_Ching]

Core Machine (Operating system/System info/Roon build number)

Windows 10/i7, 16 MB/Roon 1.7 build 710

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

N/A

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Bose Companion 5 (PC desktop speakers)

Description Of Issue

Any tracks selected to play (from TIDAL) are skipped. I think the reason is the Bose Companion 5 speakers only accept 48 KHz sample rate, and ROON is trying to playback 44.1 KHZ. The log file contains numerous:

01/22 16:28:21 Info: [System Output] [zoneplayer] Starting playback
01/22 16:28:21 Trace: [System Output] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) => StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) streamid=80264671
01/22 16:28:21 Trace: [System Output] [raatclient] SENT [6]{“request”:“setup”,“format”:{“sample_type”:“pcm”,“sample_rate”:44100,“bits_per_sample”:16,“channels”:2,“sample_subtype”:“none”}}
01/22 16:28:21 Trace: [System Output] [raatclient] GOT [6] {“status”:“UnexpectedError”,“message”:“RAAT__OUTPUT_PLUGIN_STATUS_FORMAT_NOT_SUPPORTED”}

Thank you

[GKern (GDK)]

That’s a pretty easy theory to check. In the Roon DSP settings, you can convert sample rates. Set it to convert 44.1kHz tracks to 48kHz and see if that eliminates the problem.

[David_Ching]

Thanks much GKern, I didn’t know about the DSP settings. But the sample rate conversion wasn’t it. I had to change the Device Advanced Settings:
Channel Layout: 5.1 <-- default was 2
Send stereo/mono content as 5.1: Yes <-- this option appeared when I switched to 5.1

This resulted in this successful log:

01/23 06:31:41 Info: [Office BOSE] [zoneplayer] Starting playback
01/23 06:31:41 Trace: [prebuffer] ready 149940/441000 (34%) @ 11/206 sec
01/23 06:31:41 Trace: [Office BOSE] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamFormat(channels=2, bitspersample=16, samplerate=44100, isdts=False) => StreamFormat(channels=6, bitspersample=16, samplerate=48000, isdts=False) streamid=1931822929
01/23 06:31:41 Trace: [Bose USB Audio] [raatclient] SENT [6]{“request”:“setup”,“format”:{“sample_type”:“pcm”,“sample_rate”:48000,“bits_per_sample”:16,“channels”:6,“sample_subtype”:“none”}}

[noris]

Hi @David_Ching,

Thanks for letting us know you were able to resolve the issue by changing the channel layout!

Yes, some device only accept multichannel content as input and your Bose appears to be one of these devices.

Please do let us know if you have any further difficulties with Roon and welcome to the forum!