Non-existent songs playing in playlist (ref#E7YGY4)

Support
1

What’s happening?

· I don't like how the product works

How can we help?

· None of the above

Other options

· I don't like how the product works

Describe the issue

Playlist plays songs that are not in the playlist

Describe your network setup

Fritzbox Modem, Asus ZenWifi XT12 router, Roon Rock on Intel i5 NUC 64Gb Ram, all wired network on Lyngdorf TDAI-3400 and Macbook Air, iPhone, Android phone as endpoints

2

Good day @RM_Kamphuis !

I hope you’re doing well today.

Can you please let us know what is exactly the origination of the tracks that are playing and not related to you playlist ?

Were those tracks recently deleted from your local library or from Streaming service ? Or those are absolutely random tracks ? Also, can you please let us know where are they coming from, local library or Qobuz/Tidal/etc ?

Thanks!

Regards.

3

Hi @alex_h, the tracks that sometimes appear in our list are Tidal tracks. Sometimes a whole album starts playing in the list of an artist that’s part of the Playlist. This afternoon it did so with K.D. Lang, of whom we have two songs in our Playlist. And after deleting the whole album from the queue, another random song of K.D. was added to the que. It does not happen all the time but it is certainly strange behaviour.

4

They were not deleted files, neither from our library nor from the Playlist.

5

Hi @RM_Kamphuis,

Thanks for the additional info! Are you able to check your Roon Radio settings as well - within your queue page? Do you have it enabled?

From logs, we can see a few different Tidal related errors popping up during playback:

  • HTTP Status 401 Unauthorized This indicates that the request to Tidal's API was authenticated, but the content cannot be played for some reason related to permissions or asset readiness.
  • SubStatus 4005 with userMessage: "Asset is not ready for playback" This means the specific track you’re trying to play is not currently available for streaming. Reasons for this could include:
    • The track hasn’t finished processing on Tidal’s servers yet (e.g., newly uploaded).
    • The track is region-locked and not available in NL (Netherlands).
    • Licensing or subscription-level issue (e.g., you requested HI_RES_LOSSLESS quality, but the track doesn’t support that format or your account doesn't have HiFi Plus).
  • Result[Status=InvalidTrack] Tidal's internal API considers the track invalid for playback under the given parameters.

If you haven’t yet, can you please create a fresh backup, then log out and re-log into your Tidal account, and let it fully resync?

6

Thanks @benjamin, I will do as you suggested and monitor the coming days. Thanks in advance!

1 Like
7

Sounds good @RM_Kamphuis we’ll be monitoring for your reply and results :+1:

8

And again at this moment a song is played that is not in our Playlist. After ‘constant craving’ of K.D. Lang the list plays ‘So it shall be’. This song is on the same album as ‘constant craving’ but is not on our Playlist. Can you see what’s happening @benjamin?

Screenshot_20250828-182333
Screenshot_20250828-1823331008×2244 252 KB

9

Hello @RM_Kamphuis

Thank you for the update.

For further investigation would be helpful if you could provide us with the database and some examples of the playlists where the issue occurs more often. Additionally, please let us know the whole step-by-step process of how you are starting the playback for the playlist and in case if the issue occurs, please let us know the exact timestamp and song that shouldn’t be in the playlist.

  1. Zip up your RoonBackups folder (right-click it and select “Compress…”):
  2. Submit the .zip file to us through our Database portal
10

Hi @vadim, We use the playlist called “Evening with friends (Roon)” the most and there is where it happens. Choosing the playlist, then starting at random play (so not in chronological order). A timestamp can be found above, where I shared a screenshot as it happened. The songs I mentioned in my text are still visible in the queue. I submitted the database last night but saw an error in my browser. Could you confirm if the database has been received?

11

Hello @RM_Kamphuis

Thank you for the update.

Regrettably, I do not see your database on our uploader. Would you kindly reupload it?

12

Dear @vadim, I uploaded the file this afternoon. Maybe even twice… :grimacing:

13

Good day @RM_Kamphuis !

I hope you’re doing well today.

We’ve put your question to the internal review by QA and will keep you posted on our findings.

Have a nice day!

Regards.

1 Like