Non metadata file resulted in Roon locked in 'scanning' mode

[MusicFidelity (Guy)]

Core Machine (Operating system/System info/Roon build number)

ROCK built 537

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Hardwired ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Holo Spring DAC (USB) and Ares Mini (Endpoint)

In built 537, I noticed when I imported a non metadata tagged file, after scanned, Roon will show the following:-

The ‘circle’ on the top right hand corner will continue to churn and it seems not stopping. I don’t have this issue with the previous build. I used non metadata file for testing. I’ve both Roon core and remote updated to the latest build.

[nuwriy]

Hello @MusicFidelity, could you please reboot your core and log back into Roon, see if this error pops up again? If it does, please reply back here with a timestamp (your local time) of when you saw the error. I will then enable diagnostics for your account so we can take a closer look!

[MusicFidelity (Guy)]

Hi @nuwriy

@nuwriy

Hello @MusicFidelity, could you please reboot your core and log back into Roon, see if this error pops up again? If it does, please reply back here with a timestamp (your local time) of when you saw the error. I will then enable diagnostics for your account so we can take a closer look!

Yes, after reboot, the problem goes away.

[nuwriy]

Hello @MusicFidelity, if it comes back, please reply here with a timestamp (your local time) and we’ll take a look! We have noticed some of our recent updates have helped with this issue, and would like to investigate further into any outstanding cases.