Norton blocks RoonAppliance.exe in Roon 2.51 build 1534 due to IDP.Generic (ref#DO45SA)

Support
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What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

In new version 2.51, build 1534, Norton blocks RoonAppliance.exe because it is supposedly infected with IDP.Generic

Describe your network setup

Not relevant to the problem.

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Please see:

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Just to say I have exactly the same issue this morning post updating Roon on my desktop so wondering if this is a false positive with Roon/Norton.

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Hello @Rob_Pearce, @James_Deland,

The issue you’re encountering is due to a false positive detection by Norton Antivirus. The IDP.Generic flag is a generic heuristic used by Norton and other antivirus software to identify potentially suspicious behavior, but it does not necessarily mean the file is malicious.

In this case, RoonAppliance.exe from Roon version 2.51, build 1534 is safe, and this detection is a mistake. The Roon team regularly scans all releases for malware before distribution. We’ve seen similar reports in the past with other antivirus software as well, especially when new builds are released.

What you can do:

  1. Restore the file from quarantine in Norton.
  2. Add an exception in Norton for RoonAppliance.exe or the entire Roon installation folder.
  3. Report it as a false positive to Norton via their official False Positive Submission Form.
1 Like
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That’s what I suspected. I ran the file through VirusTotal yesterday, and nothing showed up. I just wanted to hear it from you folks, just in case.

Thanks!

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Hi @James_Deland,
Great I’m glad we were able to confirm that this was a false positive for you. I’ll mark this thread as solved for you!

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