Not able to log in since subscription renewal

Support
1

Core Machine (Operating system/System info/Roon build number)

Nucleus +
(Don’t know build number)
Mac OS 10.15.4

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

Ever since my license renewed, I have not been able to log into the Roon app on my Mac desktop. When I enter my logon credentials it tells me that I am already signed into my Roon core on my Nucleus+. We I follow the instructions to “just click to go back above” it takes me to the login screen. I keep going around in circles.

2

Hi Richard,

Welcome to the community.

If the screen gives you the option to Unauthorize your core, go ahead and do that.

Cheers, Greg

1 Like
5

Hello @Richard_Cheever, and thanks for your report! Greg is correct, please let us know if unauthorizing and reauthorizing gets things going again.

6

Yes, thanks. That did the trick. Appreciate your help.

7

Hello @Richard_Cheever, glad things are working again! Please let me know if you have any further questions, happy to help!

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