NOT READY: Roon Arc Is Not Able to Connect to My Roon Core

Roon Core Machine

HP Elite x2 1013 G3, Windows 11 Pro, 64-bit operating system, x64-based processor

Networking Gear & Setup Details

Gateway/Technicolor CGM4331COM, I used both WiFi & ethernet, I use a VPN for work

Connected Audio Devices

Bluesound Pulse Flex 1

Number of Tracks in Library

1,000 tracks

Description of Issue

Well, my problem is that my phone with Arc isn’t connecting to my laptop’s Roon Core and states ‘not ready.’ I’m unsure what that actually means since I already tried a few different tactics to try to connect them. I tried to manually to connect them by adding a port forward on to my router using router’s app. To no avail. Below is a copy of my diagnostics data that pops up when failing to connect or not ready.

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“XX.X.XX.XXX”,“router_external_ip”:“XX.X.XX.XXX”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“XXX.XXX.X.X”,“found_upnp”:true}
}

@HEC Hello and welcome — i had same problem this am I simply closed down ROON restarted it and ARC connected to my ROON Core—you might have have to shut down your PC/laptop and restart it also— I sometimes have to do that with new versions of ROON/Audirvāna —hope this helps —- haven’t tried it on my laptop yet but works great on my iPhone 13 and when connected to my vehicle’s alpine sound system apple play works and sounds so much better than SiriusXM ! My computer and iOS is new Mac mini 2022 with M1 chip.
For anyone else/SUPPORT I was playing a Townes Van Zandt album in the car but when i tried to play something else I believe from TIDAL nothing else played and the message was “couldn’t connect to CORE—anyway to correct this—- obviously CORE wouldn’t be available miles from my home!
Otherwise will keep fiddling with this ARC—I am so glad a I have lifetime subscription and what a great feature this is KUDDOS to ROON engineers if it works
bobbmd

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A post was split to a new topic: ARC Not Ready ROCK

Thank you for that, Robert. I will try that now and see if that works. Hopefully a rep from Roon helps me.