Nothing in Audio Devices. Cannot add a device

Support
1

Roon Core Machine

Roon Core: Sonic Transporter i5 - connected via Ethernet cable from router.
Windows 10

Networking Gear & Setup Details

Router: Asus RT-AC88U

Connected Audio Devices

Audio Device: Cary Audio DMS-500 streamer - connected fron router via ethernet cable

Number of Tracks in Library

Under 1,000

Description of Issue

My audio device dissappeared from Roon remote (I use iPad Pro for roon remote), and
does not show any audio devices to connect to.
I re-installed Roon Remote in iPad, but it did not change.

I would appreciate your help. Thanks so much
Ignacio

2

Try rebooting your core machine.

3

Thanks. I already did. No change afterward.

4

Try rebooting your streamer. This sometimes happens with my streamer (other brand) and a reboot sorts it out.

Also make sure it’s enabled under your Roon remote audio settings.

5

also restart your networking gear as another data point

6

Done that too. Thanks.
I think the problem is with my SonicTransporter which has the Roon Core.
Thank you again.

7

Hi @Ignacio_Arribas, can you try this:

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again
1 Like
8

Thanks so much for your suggestion. It turned out that it was my Sonic Transporter, which carries the Roon Core, that has stopped working.
Thanks again.
Ignacio

9

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.