Nothing shows for artists when no image available

[jamie]

Hi @CrystalGipsy,

Thank you for getting in touch about this, we apologize for the delay in getting to your report.

My remotes are actually showing images and initials icons on the two artist’s info pages you mention here. This is occurring on all your remotes? Have you tried rebooting your Core?

The most recent release was designed to improve image handling in Roon. And, for many customers, it has. However, others are experiencing issues. I’m thinking that your problem here could be related to the changes in image handling.

If that’s the case we ask for your continued patience while we work on some additional adjustments to how Roon delivers images. Brian touches on this here:

Artist images very slow to appear

Hello all. I hope everyone enjoyed their holidays this weekend. I wanted to thank everyone for the answers to my questions from last week. They have helped us to put some bounds around the circumstances where this issue presents. Based on the information you guys shared, there’s one more change that I’d like us to make before we put a new release in front of you guys. It’s a bit more complex and involved than the performance optimizations that we undertook last week but it’s a more fundamental …

In the meantime can you try a restart of the Core and router to see if it offers any improvement?