“Guys, I need some help here. For some reason, the genres in the Roon app are not allowing me to play any of my songs on my hard drive, although they are all there, as you can see from the photo….
Hi Adam, you need to give more information on what you are doing. Are you clicking the Play Now button, or one of the drop down options?
Hi Dan
so I’m basically going to the Roon app on the Android phone and I go to the genre tab where there are a bunch of different genres I then select the genre and then I press play and it says “nothing playing”. I’ve tried different genres and I’ve restarted the app etc but nothing makes any difference. Used to work fine however I’ve been away and I’ve come back and it doesn’t work anymore
Currently all the songs are on a portable hard drive and I can access albums and tracks individually but the genres will not work
To be specific you mean the Big Blue “Play Now” button?
When I go and do it, I get the following..
So it seems to be working for me. I would suggest rebooting the server and the phone and see if that clears things up. Otherwise, I suggest opening a support ticket so Roon techs can look at your logs to see what is going on.
To open a support ticket, go to Support and click the Get Help button; and then fill out the form with the information you provided here.
Understood Dan and yes that’s correct that’s exactly what’s happening
I’ll reboot and see how we get on. Thanks 