Nucleus 2 not appearing on network (ref#LM038O)

Affected Product


Nucleus Model

Nucleus Rev B

Description of Issue

The roon is powered up and connected to ethernet, but the device will not show on the network. It shows offline and not pingable.

Connected Audio Devices


Home Network Details



Hi @Kenneth_Tropin,

Thank you for your patience and please accept our apologies that we didn’t reach your report sooner.

We’ve taken a glance at routine diagnostics from your account and see that Nucleus recently online - are you still encountering issues with network failure?

Please let us know and we’ll proceed from there.

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