Nucleus 2 not appearing on network (ref#LM038O)

Support Nucleus Support
1

Affected Product

Nucleus

Nucleus Model

Nucleus Rev B

Description of Issue

The roon is powered up and connected to ethernet, but the device will not show on the network. It shows offline and not pingable.

Connected Audio Devices

USB

Home Network Details

Ethernet

Screenshot

4

Hi @Kenneth_Tropin,

Thank you for your patience and please accept our apologies that we didn’t reach your report sooner.

We’ve taken a glance at routine diagnostics from your account and see that Nucleus recently online - are you still encountering issues with network failure?

Please let us know and we’ll proceed from there.

5

This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.