The previous help request was not resolved, but now Roon has completely diapered here,
can not open the admin page, the servers (android tablet) can not open it.
Is Roon Server running?
· No, Roon Server is not running.
For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.
· I can't turn on Roon Server, I need help.
Describe the issue
Nuclueus+ no longer can be found get this message when trying to open the admin page: Failed to load device state (status: 0). Please refresh.
Thanks for writing back in and I’m sorry to hear you’re still having issues. “Failed to load device state (status: 0). Please refresh” is a network-level failure, status 0 means the browser got no response at all from the Nucleus (connection refused/timed out), not an error from Roon.
Based on your report and a fresh diagnostic report, this is pointing to a network related issue. Let’s first:
Safely stop Roon Server from running, and completely reboot your Nucleus
Fully reboot your primary router as well
Temporarily bypass all other network gear and get a directly ethernet connection from your Nucleus to your router.
Our diagnostics servers indicate that this Nucleus+ was recently online and running with multiple synced endpoints and remotes. It’s our assumption that you’ve been able to resolve this issue behind the scenes, but please let us know if we can assist further. This thread will auto-close eventually without any new replies. Thank you!
We have not heard back from you, so we will go ahead and close this thread due to inactivity. If you need further assistance, please submit a reopen support request via the technical support help form link and specify that the issue be reopened. Thank you.