Nucleus+ connected but cannot play music (ref#SJNBSL)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· I am connected to my Nucleus+ (with my Tidal account on my iPad) and I can see all my playlists, library, etc, but nothing will play

Tell us about your home network

· It is the same network that my Nucleus+ server is connected to since 2023, nothing has changed

2

Hey @Ant_Wos,

Thanks for writing in! Based on your screenshot, it looks like everything seems to be setup correctly, just nothing is queued up to play.

Does this same issue happen if you select the system output of your iPad?

I’d first reboot your server and Roon remotes, and see if the same issue occurs. If it does, please share the specific track name where you’re having issues, and we’ll take a look at a fresh diagnostic report.

Thank you!