Nucleus Connectivity Issue on Separate Networks (ref#PUBYWN)

[Chris_Phillip]

Full form submission

Is Roon Server running?

· No, Roon Server is not running.

Can you turn on RoonServer to connect ?

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Looking for your Roon Server"

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

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Describe the issue

Two Nucleuses on two separate networks are down. Can't pull an admin page, but can see an ip.

Describe your network setup

Ethernet

[noris]

Hello @Chris_Phillip ,

Thanks for reaching out. Is there any change in behavior if you try to reboot the Nucleus (press power button once, wait for it to fully turn off, wait 1 min, turn back on).

If no change with the reboot, are you able to connect the Nucleus HDMI output to a TV or monitor and see if it shows the proper IP address there?

We have a more in-depth Nucleus troubleshooting step-by-step guide at the following link, and if an RMA is needed it will guide you through the steps on how to submit this as well:

https://account.roon.app/en/contact/nucleus-troubleshooting/