nucleus+ ethernet direct connection to EERO mesh base and D-Link switch
Connected Audio Devices
Pro-Ject Stream Box S2 Ultra ethernet network connection to same D-Link switch to receive TIDAL service stream. USB connection from Pro-Ject Stream Box to RME ADI-2/4 PRO SE DAC. Then output to power amp/speakers/sub.
Number of Tracks in Library
about 500-1000 tracks on Samsung drive installed in nucleus+
Description of Issue
Working flawless until few months ago when needed to reboot; took much longer (45min-hr) to be recognized on network. Needed to unplug and reconnect Nucleus today (moving location of audio components slightly). I went to the IP address of the Nucleus on my Mac computer (192.168.7.79) and shut down by clicking on the icon power button (my software was completely up to date). When I plugged the Nucleus power supply back in, the power button did not light. pushed several times. Unplugged the unit for half hour and pushed/held the power button several times - no change. I decided to do the CMOS battery reset procedure. I opened the unit - first noticing that when plugged in, the green light on the motherboard was lit, and the small white power button on the motherboard also was lit. Unplugged the unit and the connectors/memory/motherboard/CMOS battery cable for 20 min. Replaced everything, making sure to reapply thermal paste to the motherboard cpu region. Same behavior- power light does not light up and no connection to the network. Green and white lights on motherboard continue to light up and light on the rear panel ethernet plug flicker when ethernet cord plugged in. I have a feeling the motherboard is the issue. Can you offer guidance to next steps? I’ll upload some pics.
Sorry to hear you’ve hit a snag with your Nucleus!
This typically points to a hardware issue, as you’ve likely detected from your extensive troubleshooting steps above (thanks for your thoroughness, by the way.)
I’ll follow up with you via private message with next steps on getting your Nucleus repaired.
I received word back from Benjamin on Friday 1/12/24 at Roon support that I would be contacted by the RMA team to send my Nucleus+ back to you for repair. I have not heard from the RMA team and have sent several messages since then. Please review the original support request and response and request the RMA team to contact me for details on sending the unit back for repair.
Thanks
Gary Weiner
Sorry, your original thread was closed because @benjamin 's reply was marked as a solution. I’ve reopened it and merged your new post into the existing thread to keep everything together.
