Nucleus hardware issue causing connection problems (ref#AR1W5W)

[flybackwatch]

What’s happening?

· My Roon software won't start up

How can we help?

· I'm having trouble adding music to my library

Other options

· My Roon software won't start up

Describe the issue

Nucleus

Describe your network setup

Telekom

[Carl]

Hi @flybackwatch

Please open a browser on a device in your network and navigate to the Nucleus Web Admin page. Are there any errors displayed there? Please share a screenshot here.

What is the IP address listed for the Nucleus?

Are there any mesh nodes or access points in your network? If so, is the Nucleus hardwired to the router?

Answering these questions will aid Roon’s support team when they follow up on your support ticket.

[vadim]

Hello @flybackwatch,

Thank you for your post. The account from which you’ve posted isn’t tied to an active Roon server instance or license - do you have a second email address that you’ve used in the past to sign into Roon?

Please go here to our Accounts page and verify the current status of your Roon account.

If you have a question about the status of your account, please reach out directly here: Get in touch

Once we know which Roon instance is tied to this account, we’ll eagerly assist with the issue you’re having with the application.