Nucleus is unresponsive to remotes and network

Also have an unresponsive Rev B after yesterday’s update. @support what to do?

Hey @Chris_Sauer,

I’ve split your reply off into its own thread for better visibility.

Following up on your issue, can you please provide a status update on your Nucleus? If you give both your Nucleus and router a hard reboot (disconnect power cables for a few minutes before rebooting) are you able to access the webUI of your Nucleus?

If you plug a monitor into the Nucleus via HDMI, what do you see?

I’ll be on standby for your reply. Thanks! :+1:

I did reboot the machine several times and rebooted the router as well. I got no output from either hdmi port.

I’m away from that home for next few weeks, so i can’t try anything else until Labor Day.

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Thanks for giving that a try, I’ll be on standby until you return. :pray:

@support

Any updates if the network reconnect problem’s root cause has been identified & fixed? It’s been a roll of the dice if my Nucleus+ will comeback after each Roon update or power off.

It took over 2 days and multiple reboots before my unit reconnected to the network this time. The issue has been around for a long time. It’s my 2nd Nucleus+, the 1st one was bricked after a Roon update. It’s not acceptable.

A post was split to a new topic: Nucleus cannot connect to network build 1303

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A post was split to a new topic: Reoccurring issue with Nucleus being unresponsive