Nucleus Login/Logout Not Good

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1

Recently our store demo Nucleus+ stopped allowing us to login so I did a password reset. Now when I try to log in it says that you are already logged in but I don’t see any way to logout.

2

Press the deauthorize button, that should get you out of this cycle.

3

If there was one I would.

4

Some screenshots posted here might help others to understand the issue better.

1 Like
5

To be clear, when I attempt to login I am stuck in a cycle with no logout or deauthorize buttons just the login screen. When I attempt to “Go Back” it just goes round in circles.

6

As it is perhaps an account issue, I add @accounts here.

7

Hey @Mark_Ozdoba,

I’m so sorry to hear about the trouble!

Could you please let us know if you can use your Roon account information to log in here?

Also, could you please share a screenshot of what you see?

Thanks so much :pray:

1 Like
9

Hey @Mark_Ozdoba,

It’s been a while since we last talked :nerd_face:

I was wondering if you have any updates to share with us - are you still running into issues, or are you good to go? :slightly_smiling_face:

10

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