Nucleus maintains intermittent network connection (ref#FX8PKF)

[alaince]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

My Necleus is powered on but no longer connects to the network. When I check the connection status on my switch it connects for a few seconds and then disconnects, and this keeps repeating

Describe your network setup

Unifi dream machine Pro controller with a 24 port pro switch. No network settings have been changed prior or since it stopped working

[Mike_LC (Mike)]

Try connecting an HDMI TV/Monitor to the Nucleus to see what messages are issued during the power up sequence.

[connor]

Hi @alaince,

Please try connecting the HDMI output to a display as suggested above - this will give a hardware diagnostic printout from the BIOS.

Please also share a screenshot of the Nucleus Web Administration page. Do you see any errors or issues reported with RoonOS?

[alaince]

Connected external display and received no signal message.
Also noticed that when the power button was pressed for a reboot that I was unable to power back on with the power button unless I removed the power cable and replaced. Then I could power the nucleus back on, with a no signal message on the display.
Please provide details for a repair or replacement of the nucleus.

[benjamin]

Hey @alaince,

The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!