Nucleus not recognized after power outage, WiFi issue, HDMI not working, unable to reset (ref#81O66I)

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What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· I can't connect to Nucleus


Describe the issue

After power outage Nucleus is not recognized
No longer on wifi and won't connect
No output when HDMI hooked to TV. Can't reset

Richard,

Please disregard if I’m stating the all too obvious.

I was moving some things around this afternoon to accommodate a new Ethernet switch. In the process I inadvertently disconnected the 110V power supply to my Nucleus. I guess that could be a similar situation to yours?

I discovered that absence of power to the Nucleus causes it to switch itself off.

A quick press of the button and all was well. Hope that may be your case :slight_smile: .

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Worried it’s hardware not software issue. Not power.

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Hi @Richard_Edelson,

If you’re still not seeing any output when connected to a display, this is an indication of potential hardware failure. I’ll be in touch via private message with next steps. Thanks for your patience thus far :pray: