Nucleus One not detected on network and Roon app cannot detect automatically (ref#D0FQEE)

[csk33kimo]

@benjamin

Thanks for sharing the screenshot! It does look like the connection is fine - can you safely unplug, and reset the cable in before closing the Nucleus back up?

Would @benjamin please show me how to unplug and reset the fan cable step by step? This connection seems very compact, and I have no experience to do that.

@benjamin

Let me get back to you on this - I’ll check with the RMA team on what options we have.

The RMA team had replied to me. They wish me to send the Nucleus One back to Harman International Roon at New York. But they would afford the shipping label to return only for USA based address. I can understand it.

@benjamin

Using your Nucleus without a fan is a dangerous thing to do, as the Nucleus has a thermal regulation setting that relies on the fan in case things get too hot. We don’t recommend using your Nucleus if the fan is not functioning properly.

Thank you for the attention to my case.

[benjamin]

Hi @csk33kimo,

@csk33kimo

The RMA team had replied to me. They wish me to send the Nucleus One back to Harman International Roon at New York.

If you are not comfortable resetting the cable, I’d recommend moving forward with the RMA team in this case.

I’ll go ahead and mark this as closed for now, certainly, let me know if you have any additional questions unrelated to the RMA!