Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
I get the new Nucleus One machine. But, the Nucleus One does not list on my network setting and the Roon app can not detect automatically. I have connected the power and ethernet well. What can I do?
Hi, Chris,
The problem did not resolved. My nucleus one is still not connected to my network.
I now use my PC as the server that is my equipment for using ROON before my purchase of nucleus one Actually, the nucleus one is confused and disappointed to you and me and maybe more other users, customers…
Can you both confirm the Nucleus is on the same local subnet in each of your networks? @csk33kimo I see two potential subnets within your local setup, can you pull up your router settings and review your device list for matching IPs?
When connected directly to your router via ethernet, can you access the webUI of your Nucleus? More info here:
With that, can you next plug the Nucleus into a monitor via HDMI, while still connected directly to your router via ethernet, and share a screenshot of what you see?
Hi, @benjamin ,
Nucleus One can be connected to network and operated well first time after I pressed F1 at the above screenshot step.
Thank you for the answeing.
Now, my problem is the same as @CBerry . Do I need to connect to a monitor and USB keyboard everytime when I turned off the power of Nucleus One…?! How to fix it?
Hi @benjamin,
What change can I make if I press F2.
There are several lists and choices there. Any change can help to resolve the boot-up procedure? How do you think…I think no one want to returne Nucleus One after several months of waiting for its launching in market…time is precious
Fellow user here. Messaging because I don’t want to add extra noise in your discussion with Support. Going into the BIOS and changing the wrong variable can cause additional issues and would suggest not changing anything unless advised by support.
Even so, there is nothing you can set in the BIOS, the message is clearly the CPU Fan has failed. You need to RMA the unit. The Nucleus One has a fan to control cooling, and running the unit without proper cooling can lead to further damage.
Hi @Rugby,
Thank you for the detail explanation of the situation I had encountered. Without it, I can not understand where my Nucleus One’s problem is.
I had already filled the return form on the Roon shop and the link. What should I do in the next step? Mail the Nucleus One with original box back to what address or whom…?
It showed pending.
I totally agree with your feeling. You have worked hard.
Time spend to diagnose the hardware fault is annoying.
Everyone’s time is important, including customers and customer service members.
My only hope is more people who might encounter the same problem about Neucleus One bootup error can see this post and get right action to correct the fault faster than us.
Finally, I hope the process of RMA (Return Material Authorization) can be more rapidly resposive to our request.
Thank you @Rugby for the kind response.
The Neucleus One without CPU fan perfoms much better than my PC (Windows 11). This is still a lovely machine. It’s just that I was unlucky enough to get the King of Machines.
I have 2-day vaccination (because of typhoons). So that, I have time to do these post and troubleshooting.
I hope there will be no more people like me take so much time on troubleshooting.
The first response to this post takes 5 days. And, you might imagine how much worry I pay to this issue.
If you’d be comfortable trying this, could you please open up your Nucleus One, and review the CPU fan connection? Here’s a screenshot of what you’d be looking at, with a red box around the connection you’d be reviewing.
If you’re not comfortable performing this task, we can certainly get the unit sent back in.
@daniel
I have already filed the RMA form.
(This is the first time I do the RMA.)
There might be difficult for my case becuase I am not living in USA. If RMA i s not applicable for me, I prefer to keep the roon Nucleus One. Maybe with no fan, the sound peformance for my audio will be better.
The CPU fan inside the box seems very compact. I think it is not possible for me to replace the CPU fan by myself.
Do you have any suggestion for me? If not, I am going to close the box.
Thanks for sharing the screenshot! It does look like the connection is fine - can you safely unplug, and reset the cable in before closing the Nucleus back up?
Let me get back to you on this - I’ll check with the RMA team on what options we have.
Using your Nucleus without a fan is a dangerous thing to do, as the Nucleus has a thermal regulation setting that relies on the fan in case things get too hot. We don’t recommend using your Nucleus if the fan is not functioning properly.
Our team doesn’t work weekends unfortunately, if you’re able to setup a temporary Roon Server on another device in the meantime, you’d at least have access to your music while we figure things out!
Thank you again for your patience through this process so far
