Nucleus One not recognizing internal HDDs (ref#2U0XOQ)

[marco.pezza57]

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

hi, I bought a Nucleus One (which was delivered to me on February 19)
I have a problem with installing a hard disk to use as internal storage because it does not recognize the HDD
I tried with a 4TB Crucial SSD BX500 HDD and two 1TB and 2TB Samsung 870 QVOs but none of these HDDs were recognized.
The same 3 HDDs connected as external storage via the USB port were instead regularly recognized and mounted.
I therefore believe that the device has a problem
Can you please tell me how to solve it?
Thank

[Geoff_Coupe]

Sorry for your trouble. It is best to reach out to the RMA team in this case to get a ticket started for you. Please complete the below form to get the case started, thank you.

https://account.roon.app/en/contact/nucleus-troubleshooting/

[daniel]

Hi @marco.pezza57,
Thanks for reaching out to us for help with this issue. @Geoff_Coupe is correct that this is a case for the RMA team. Please use the link he posted to get to the troubleshooting form.