Nucleus One resumes crashing unexpectedly (ref#8A78P6)

[tau_ceti]

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

Nucleus One has Resumed Crashing

[tau_ceti]

I had this problem before. It was fine for a few months, then restarted.

I have rebooted my network router, but it doesn’t seem to have helped.

Here is the old thread.

Frequent Freezes and Track Skips on Nucleus One with Identical Library (ref#L5NFF7)

Hey @tau_ceti, Thanks for taking the time to write in! Sorry to hear you’re having playback issues with your Nucleus. To confirm, do you ever have both servers on and running at the same time under a single local network? This will likely cause issues if so, so I’d ensure that you only have a single server up and running within a single network and a single Roon license. From your Nucleus, we’ve enabled diagnostics for the machine, and see repeated failures in track analysis tied to your loca…

[Suedkiez (Just a fellow user like you)]

How big is your database?

Roon OS crashes if there’s insufficient RAM (this is on purpose for predictability; it does not swap RAM to disk and becomes slower).

[tau_ceti]

RoonServer->Database is 1.25GB in size.

I virtually never had crashes while this was on my Synology NAS. Somehow, I thought that by buying the Nucleus One I would get an easier experience, but this has been the opposite of the case, unfortunately.

[Suedkiez (Just a fellow user like you)]

I meant in terms of number of tracks in the library. The on-disk size isn’t necessarily proportional.

[benjamin]

Hey @tau_ceti,

Thanks for writing in, and sorry to hear you’re having issues with your Nucleus!

As a first step in troubleshooting, please access the webUI of your Nucleus and perform an OS reinstall. Here’s more info on how to access the webUI:

RoonOS webUI

Let us know if the crashing continues afterward. Thank you!

[tau_ceti]

Hi, I did that. I will let you know.

[noris]

When you have a chance, let us know how the system is performing following the reinstall @tau_ceti , thanks!

[tau_ceti]

Hi, I haven’t had a chance to use it much, but I just tried it and got two crashes on the same album as before.

[tau_ceti]

Update. And it crashed again on a different album.

I should mention that of course before responding yesterday, I had re-installed the OS and have kept software up to date as requested.

My logs are here. Unique Download Link | WeTransfer

[tau_ceti]

Another update. I thought maybe it’s that the albums were high res. Nope, an album with a bit rate of 44 just crashed. I have to admit that I used to use Roon a lot but now that I bought the Nucleus, I barely do. It’s just too frustrating. I feel bad I bought it. I wish I didn’t. I never had this problem with Roon on my Synology NAS. It just worked. Please help.

[noris]

Hello @tau_ceti ,

Thanks for letting us know that the issue is still ongoing. We reviewed your diagnostics once more and we noticed an interesting pattern here, your Nucleus One appears to keep trying to rescan the below file over and over again:

/InternalStorage/iTunes/iTunes Media/Music/Peter Gabriel/SO _ US _ UP/08 THIS IS THE PICTURE (Excellent Birds) [DSD64].aif

Can you please exclude/move this album out from your Internal Storage to somewhere Roon is not watching, reboot your Nucleus server and let us know if everything performs better after removing it? If the issue is resolved after moving the album, we kindly ask that you send us this album so that we can try to reproduce the crash on our end to the below link, and let us know once uploaded, thanks!

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external