What’s happening? · I am experiencing freezes or crashes How can we help? · I am experiencing freezes or crashes Other options · Other Describe the issue My Nucleus One has been experiencing an issue from time to time where the Roon server becomes unreachable, and Roon displays a message indicati…

Ah, got it! Thanks for the clarification—really appreciate it!

Hello @Nicholas_Chan1 , Have you been able to reproduce the issue and take a fresh diagnostic report?

Apologies for the delay—I was out of the country for the past two days and didn’t have a chance to catch the reboot in action. I’ll be closely monitoring the system over the next few days and will send over a fresh set of logs as soon as I’m able to capture the issue. I’ve already rebooted the unit…

Hello @Nicholas_Chan1 , Thank you for your update. The double reboot was needed only to enable additional diagnostics on your account — so we’re all set on that front. From here, you just need to capture the issue after the reboot and then share the logs with us. Let us know once that’s done, and …

This happens even when you’re running the Roon Server on a Mac. If it auto updates, you have to go in and restart it otherwise it doesn’t see your non-local endpoints.

Hello @Vadim , It just happened again — I lost connection to the server, and when I checked, it had rebooted itself. I will upload the logs now in hopes that we can find something this time. However, I’ve been reconnecting my equipment lately, and I’ve also turned the server off a couple of times. …

[image] Nicholas_Chan1: Also, every time this happens, when I try to upload my log files, I run into an issue with the file named “RoonServer_log.txt” — I always have trouble uploading this particular file. Are you uploading individual files? You should be creating a single compressed folder …

:sweat_smile: Apologies — I didn’t read through the whole thing earlier. I’ve uploaded a zipped version again. Thanks for pointing that out.

Thanks for sending those over @Nicholas_Chan1 ! Our team will take a closer look and I should have more information to share this week. Thanks for your continued patience here!

Nucleus One Roon server becomes unreachable due to self-rebooting (ref#64V8FM)

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Suedkiez (Just a fellow user like you) May 27, 2025, 1:20pm 19

On Mac this is a most likely a completely different cause, even if the effects may look similar, and it’s probably this will-known issue: