· My Nucleus One, purchased 23 months ago, was working fine during one night's listening session and then the next morning it was off and would not turn on. I removed the unit from my system to isolate the problem and plugged it in to a new, working outlet. It still did not turn on. How can I send it in to have it checked under warranty?
Tell us about your home network
· This is not a router issue. The unit does not turn on regardless of being connected to the network.
You seem to have taken a wrong turn in filling out the Typeform - instead of choosing option F on the first page, you should have chosen option D: My Nucleus isn’t working right
Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
