Nucleus Plus experiencing slowness, crashes, and database issues (ref#R8BIKE)

Support Nucleus Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

I have a Nucleus Plus with a SSD on it. I have a lifetime licence. I use Roon with Ipad and Iphone. Nucleus is linked to a DCS Bartok by ethernet. I have always experienced a lot of slowness and crashes. Some weeks ago performance of the system got worst. Sometime my library database crashes (I always must to reboot the system, often is not enought and I have to switch off Nucleus), I tried to do a backup but is no longer possible beacuse of a problem with library database. And now the search of artists, album and so on does no longer works. I got a message that says that is not possible to connect with Roon Search.

Describe your network setup

I have a Nucleus Plus with a SSD on it. I have a lifetime licence. I use Roon with Ipad and Iphone. Nucleus is linked to a DCS Bartok by ethernet.

3

Hello @Stefano_Donati ,

If there is database corruption, rebooting the system only temporarily delays the issue, it does not solve it. How long have you been seeing the database crashes/corruption? Do you have any backups of Roon prior to the issues starting (or do you have minimal metadata edits / local playlists)?

4

Thanks Noris

I always had system crashes and slowness Since the beginning when I bought Nucleus.

The database issues started 5/6 weeks ago.
Yes I have a two months old backup.

5

Hi @Stefano_Donati ,

Since you have a backup from prior to the issues, it would be best to set the current library aside and restore from a backup. There are two ways to set the current library aside, using the Nucleus Web UI, or manually, and then to restore the backup.

Method 1:

Nucleus Database Reset
Nucleus Database Reset1201×891 31.5 KB

Method 2:

  • Stop RoonServer from running in Nucleus’s WebUI
  • Navigate to your Nucleus’ Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Restart the RoonServer in the WebUI to generate a new Database
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database
6

Thank Noris.
Now seems that is ok.

7

Hi @Stefano_Donati ,

Thanks for the update, glad to hear that the refresh helped! It does look like the corruption messages are gone from your error logging as well. I’ll go ahead and mark this one as solved but should you notice any further difficulties, please feel free to uncheck the solved box or open a new thread, thanks!

8

Thanks again!

9

Hi Noris.
I have Just noticed that I am not able to see in the “ my album section” of Roon library the Quboz favorites songs.
Now I can only see the files of Nucleus internal storage.
I don’t understand how to merge Quboz favorites and files like before the reset.
Can you help me?

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