Nucleus Plus not connecting to network and HDMI port and USB not recognizing devices

Support Nucleus Support
1

Roon Server Machine

Nucleus Plus

Networking Gear & Setup Details

Netgear RBRE960 Orbi - Router and 5 hardwired satellites

Connected Audio Devices

i use Roon to play music on Roon Ready devices. All devices are connected to my network via ethernet.
KEF LS50
KEF LS60
HiFi Rose rs150b
Naim Uniti Atom HE
Cambridge EVO 150
Devialet Phantom

Number of Tracks in Library

3,000

Description of Issue

My issue is that my Nucleus Plus is not being recognized by my network. The status lights on the nucleus are normal, but I can’t find the device using Roon or by reviewing attached devices on the network admin site. I completely reset my netgear to factory settings and everything is back up, but the Nucleus is still not able to connect or be located. I turned off all firewall settings, and have basically tried everything I can think of. I also tried to connect the HDMI to a monitor and both monitors I tried were not receiving a signal from the Nucleus Plus. I have some connectivty issues with the Nucleus but I’ve always been able to reconnect after rebooting the network.

Is there any particular order I need to plug in a USB keyboard and HDMI cable to be able to reset network settings? I was hoping that would work, but I couldn’t get that far.

Any help would be greatly appreciated. I’ve spent hours and hours on this, and I should have sent the ticket in sooner.

Thanks

3

I had similar issues Friday after having been away. I rebooted router and waited until internet connection confirmed then turned on Nucleus + and it took 90 minutes to connect. Touch wood it has been stable. I had the same issue a few months back.

5

Hi @MARK_HARRIS1,

Thanks for writing in about your issue!

This typically indicates a hardware-based issue with the device. I’ll follow up via private message with next steps. :+1:

6

Thank you, @benjamin. This is the first support topic I’ve started, and I don’t want the message to expire. I look forward to hearing from you.

7

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