Hi - My Nucleus+ (rev B) 2TB, SN: 54B2039C5ECA stopped working today. It doesn’t connect to the network even though I can see the ethernet port blinking at both: the Nucleus+ and the home network switch (Verizon Fios). I have swap ports in the Fios switch and changed ethernet cables and still cannot connect. I have connected the HDMI port A to a TV and shows nothing, system was perfectly working until last Friday, HELP PLEASE!
Networking Gear & Setup Details
Main home LAN switch is Fios Quantum Gateway, WiFi is through ORBI RBR50 w/ 2 sats
Connected Audio Devices
Main audio system is Devialet Expert Pro 240 via ethernet and USB to the Nucleus+
Number of Tracks in Library
10K+
Description of Issue
Trying to use Roon and the Nucleus+ won’t connect. It looks like it has lost ethernet connectivity although I can see the ethernet lights blinking at both, the Nucleus+ and the Fios LAN switcher, have tried swapping ethernet cables, ethernet ports, rebooting the Nucleus+, rebooting the Fios switcher, the Orbi and nothing. Have tried connecting the Nucleus+ HDMI port “A” to a TV and see nothing… help please!
Already done and nothing shows up out of the HDMI A port… I’d assume it is still under warranty but would let the Roon team to confirm based on the units’ S/N
It does sound like a fault. Did you purchase directly from Roonlabs or through a dealer? If it’s the former, Roon @support will assist, otherwise you should contact the store where you purchased the Nucleus.
Thank you for getting in touch, it’s been a while! We’re sorry to see that an issue prompted your visit.
If you’re not getting any output from HDMI that could mean this is hardware issue. Could you please attempt a direct connection from the ORBI RBR50 to Nucleus as a test and let us know if that makes a difference?
Hi - The device is unreachable, I think I already stated that at the beginning of this thread, have tried rebooting it, web-interface, changing ports, changing cables, swapping the internet switch, so far nothing works, here is what I’m getting so far:
Hi - I just uploaded my Roon logs in your file uploader as per your instructions. File name is my gmail address. The time stamp for the last time I tried login into Roon is: 08/01 14:21:03.
Please review and let me know what would be next.
Best,
R