Nucleus Plus Rev B not recognized or accessible despite network reboots (ref#FP4A48)

[MICHEL_LEBLANC]

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Roon Nucleus Plus Rev B bought March 3rd 2024 from authorize dealer. Setup: Archer AX3000 router to Silent Angel switch to Melco switch to Nucleus. Since a couple of weeks Roon cannot find Nucleus. Restarted router, switches, Nucleus multiple times. Did have some issues months ago where Nucleus would not be recognized. Leaving it on it would connect a couple days later. This happen twice before it stop working. Try to connect a monitor on the HDMI port and a keyboard but nothing shows on the screen. Keyboard light don't light up. Check the keyboard on a computer and it's working. Power on button lits and ethernet light are on and blinking. Tried a recovery with a USB stick prepared with BalenaEtcher software but it seems I cannot access the BIOS to select the drive to boot from.

Tell us about your home network

· Archer AX3000 router to Silent Angel switch to Melco switch to Nucleus. No VPN. Worked fine before.

[vadim]

Hello @MICHEL_LEBLANC

Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!

[noris]

Hello @MICHEL_LEBLANC ,

I saw that you are in touch with the RMA team regarding this issue, so I’ll go ahead and mark this forum thread for closure, thanks!