Hi @Greenwell,
You seem to be running a mixed Early Access and Production environment between your RoonServer and controllers. Please be sure all your devices are on the same branch, either Early Access or the public production build.
Based on the description of the symptom and device diagnostics we’ve pulled from your account, you’re encountering a known issue for which we’ve released a potential fix with Roon 1490: Roon 2.0.45 and ARC 1.0.61 are live!
Please update to that build and let us know if the issue is still recurring - we’ll watch this thread.