Nucleus+ Rev B Hardware Failure with no Boot or HDMI Output (ref#WIE49B)

[Anita_Keenan]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Nucleus+ (rev B) Hardware Failure. Power LED on, but no fan, no boot, no HDMI output. When I went to use Roon on my MacBook Pro, it could see I was connected to this Nucleus + but the remotes cannot find it, I switched my account to my laptop for now

Tell us about your home network

· Starlink Gen 3 router to TP Link Switch with Ubiquiti signal extender, Apple TV, Sony Bravia TV, cable to zoned naim uniti atom and cable to EtherRegen switch side "A". Nucleus + was also on "A" side. EtherRegen side "B" to naim uniti nova. This is a vacation home so equipment is unplugged for more than 6 months of the year.

[vadim]

Hello @Anita_Keenan

Thanks for the report, and I’m sorry to hear you’ve hit some hardware issues with your Nucleus. The best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".

Typeform link : Nucleus Troubleshooting

Screenshot for reference:

They’ll help get you sorted out moving forward. Thanks!