Nucleus+ Rev B not recognized on network, no HDMI output displayed (ref#60GFTL)

[Robert_Skinner]

Affected Product

Nucleus

Nucleus Model

Nucleus+ Rev B

Description of Issue

Nucleus no longer recognized on the network. No connection of any kind. When plugged into a monitor via HDMI it does not show up or display anything

RAM & Internal Storage

2TB

Connected Audio Devices

Nucleus is connected to the network. I have a Lumin X1 streamer

Home Network Details

Roon Core is connected via Ethernet. All Ubiquiti gear. Streamer connected via fiber.

[wklie (Peter Lie)]

When was it purchased? Do you still have warranty for it?

@Robert_Skinner

When plugged into a monitor via HDMI it does not show up or display anything

If your warranty is expired, or you want to diagnose it by yourself, power off the Nucleus+, disassemble it and remove the m.2 boot SSD. Power it on and see if anything shows on the monitor.

[benjamin]

Hey @Robert_Skinner,

Ben with the support team here, thanks for writing in! I wanted to check in on this thread to see what your status is. Are you still having issues with your Nucleus?

@wklie is correct in that your symptoms do sound like potential SSD failure.

I’ll be on standby for your reply!