Nucleus+ Rev B not recognized on network, no HDMI output displayed (ref#60GFTL)

Affected Product

Nucleus

Nucleus Model

Nucleus+ Rev B

Description of Issue

Nucleus no longer recognized on the network. No connection of any kind. When plugged into a monitor via HDMI it does not show up or display anything

RAM & Internal Storage

2TB

Connected Audio Devices

Nucleus is connected to the network. I have a Lumin X1 streamer

Home Network Details

Roon Core is connected via Ethernet. All Ubiquiti gear. Streamer connected via fiber.

When was it purchased? Do you still have warranty for it?

If your warranty is expired, or you want to diagnose it by yourself, power off the Nucleus+, disassemble it and remove the m.2 boot SSD. Power it on and see if anything shows on the monitor.

1 Like

Hey @Robert_Skinner,

Ben with the support team here, thanks for writing in! I wanted to check in on this thread to see what your status is. Are you still having issues with your Nucleus?

@wklie is correct in that your symptoms do sound like potential SSD failure.

Iā€™ll be on standby for your reply! :pray:

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