Nucleus Stuck Initializing

[Martin_Cooper]

Core Machine (Operating system/System info/Roon build number)

Nucleus Firmware 1.0 (build 186) 192.168.1.161 Version 1.7 (build 586) stable

HDMI/WiFi & Roon Remote app

I’m setting up a brand new Nucleus that I bought today for the first time, and it looks like I’m still having the initializing issue that others are having/have had. I was prompted to update the firmware, but it’s been initializing for over an hour. I’ve tried rebooting, reinstalling and starting remote apps again, without any success.

[dylan (Dylan Caudill)]

Hi @Martin_Cooper,

Can you share a screenshot of the Nucleus Web Administration Interface?

What remote device are you using? Is it happening for all of them? Can you share a screenshot of the error as well?

[Martin_Cooper]

Thanks Dylan, I’ve tried an iPhone X, iMac Pro and MacBook Pro remote device, but its the same on all of them. The iPhone screen shot is below:![IMG_4382|230x500]

[dylan (Dylan Caudill)]

Hi @Martin_Cooper,

Can you also share a screenshot of the Nucleus Web Administration Interface?

I’d like to have the team take a look at your logs as well — Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

Thanks!

[Martin_Cooper]

Sure, the dropbox link is https://www.dropbox.com/s/n108ijzfjvpdhpu/martin.cooper75%40mac.com%20Logs.zip?dl=0 and the web admin interface is below

[Geoff_Coupe]

Martin, that’s not the Web Administration Interface - that’s the Roon UI. You need to use a web browser and enter the network address of your Nucleus to see the Web Administration Interface content.

[Martin_Cooper]

Thanks Geoff, sorry - I’m brand new to this today with a Nucleus that isn’t working yet! I think it’s this?

[Geoff_Coupe]

There you go… Now it’s over to Dylan and the team…

[mikeb]

@Martin_Cooper Try restarting your core, the issue may just have been solved by Roon.

Roon Initializing on 1.7 Build 536 [Resolved]

Update Our team has resolved the issue and things should be working again. If you’re still seeing any issues please restart your Core machine and restart Roon on any remote devices. Original Post Our team has identified an issue on the latest update that can impact a small number of our customers’ ability to connect to their Core machine from remotes. Our team is currently working to resolve as soon as possible and we’ll be sure to keep everyone updated here. Thanks, The Roon Support Team

[dylan (Dylan Caudill)]

Perfect, thanks @Martin_Cooper.

I’ve passed the screenshot and logs over to our senior technical team and I’ll be sure to follow up as soon as they’ve provided feedback!

[Martin_Cooper]

Thanks Mike - still the same issue unfortunately even after re-starting etc…

[Martin_Cooper]

Thanks Dylan, much appreciated. As of right now, I’m still having the same issue even after restarting etc

[dylan (Dylan Caudill)]

Hi @Martin_Cooper,

It looks like these are actually logs from a Mac remote device and not the Nucleus. We have some information here about accessing the database of the Nucleus for logs — Can you give that a try and send those over as well?

Thanks!

[Martin_Cooper]

Thanks Dylan - here’s the dropbox link to the RoonServer folder https://www.dropbox.com/s/sa45utq13u3527m/martin.cooper75%40mac.com%20RoonServer.zip?dl=0

[Martin_Cooper]

Hi Dylan, still no success with Nucleus I’m afraid - My MacBook Pro is showing as a core option that will work, but Nucleus is stuck initializing. It’s been that way since it arrived today and I did the initial update when prompted.

[Martin_Cooper]

I’ve still go the same permanently ‘initializing’ on screen message with Nucleus. My iMac works fine after the update as the Core, but I haven’t been able to set Nucleus up since I bought it yesterday and set the software update in motion as directed on setup

[dylan (Dylan Caudill)]

Hi @Martin_Cooper,

Can you navigate to the Nucleus Web Administration Interface and choose the Reinstall option next to operating system?

[Martin_Cooper]

Hi Dylan, I’ve tried reinstalling from the web admin interface, but that hasn’t made any difference - it’s still the same ‘initializing’ problem

[Martin_Cooper]

Hi @Dylan, is there any more news on the logs etc that I uploaded to you yesterday? I’ve contacted the shop that I bought Nucleus from to let them know that I haven’t been able to set it up yet, just in case the issue goes on for a while and I have to return it. I’m obviously hoping not, but it’d be good to get it solved as soon as I can. Still the same ‘initializing’ issue with Nucleus even after re-installing the OS etc. My iMac Pro is working fine as the Core on the latest update. Thanks again

[dylan (Dylan Caudill)]

Hi @Martin_Cooper,

We released another update today to address this. Can you restart the Nucleus via the Nucleus Web Administration Interface and verify that RoonServer updates? You can see the full release notes here:

Roon 1.7 (Build 537) is Live!

Hi all! A new version of Roon is going live with a handful of bug fixes related to our release earlier this week. The full list is below, and Build 537 is rolling out now. Thanks everyone! The Team At Roon Labs Roon 1.7 (Build 537) Release Notes Roon Build 537 is now rolling out for macOS, Windows, Windows (64 Bit), and Linux. Updated versions of Roon for Android and iOS have been submitted to their respective App Stores and will be available soon. There is no update to Roon Bridge at this t…