Hey @bill_hunsicker,
We are really sorry to hear that your exploration of the Nucleus Titan is being cut short by an error… 
If you’re at all inclined to see what the Titan can bring to the table, following the steps @vadim outlined above would give our team a chance to resolve the misidentification of the Nucleus.
If, however, you’re determined to return the Titan, you can do so via your Roon Store account page by clicking Return items (on the right hand of the screen).
We’ll be here to help along the way no matter what you decide 