Nucleus Titan SATA drive ribbon not connected

Roon Server Machine

Nucleus Titan

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Just received Titan yesterday. Unpacked it tonight and opened it up to install SATA drive and saw this-see attached photo. Can the SATA connector ribbon be connected to the drive connector or does it need replacement? Have already contacted Roon Store. Thank you

I had a similar problem when I received myTitan. Support offered me a new Titan or a new cable, my choice. I chose the new cable because that was faster and I’ve done lot’s of work on hardware.

Thanks for your response. I had followed your thread so expecting a response from the Roon store on Monday. A follow-up question; could I use the SATA cable from a Nucleus Plus to replace this as it appears to be more robust. Thanks again and glad that Roon resolved your issue.

I would not use some other cable unless support said that was OK… even though you will probably have to wait until Monday for a definitive answer.

Thanks again.

Hi @scmini ,

Thanks for reaching out and sorry to hear about the difficulties with your Nucleus. I checked our system and I notice that you have an active RMA ticket.

The RMA team would be in the best position to assist from here, and if you have any follow-up questions please let them know directly, thank you!

Hi Noris,

I haven’t been available to post for the past few days but yes, the Roon Store reached out to me this past Sunday stating that they will send out a new unit.
Thanks again Dan_Sullivan for your guidance.

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