Nucleus v.1.6 cannot connect due to update requirement (ref#UQU98O)

[Ran_Butz]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I can see the nucleus v.1.6 need update require and green circule when pushing connect button, it can't load roon with "waiting to roon server"

[connor]

Hi @Ran_Butz,

What do you see when you access the Nucleus web administration page?

Roon 1.6 predates even the current unsupported legacy version of Roon. We’ll need to update this Nucleus to more recent firmware if you intent to use it as your primary RoonServer instance.

[Ran_Butz]

Hi Connor thank you for your replay, its the first time that i connect this new unit. (from 2022) how can i update the firmware please ?

[Ran_Butz]

[Geoff_Coupe]

Click the “Reinstall” button on the Web Administration page, that might do it… If not, you’ll have to wait until @connor can arrange something remotely.

[Ran_Butz]

Dear connor all is working after the updates tx a lot!!!