"Object reference not set to an instance of an object

Support
1

Core Machine (Operating system/System info/Roon build number)

Windows 10 Pro /64 bits/ Core i7/new Roon download

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

cabled ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Machine is just working as a Roon core, mo audio devices

Description Of Issue

Every time when I start the Roon Core program I got a pop up with the Fatal Error:

"Object reference not set to an instance of an object

The Roon programm does not start so my clients ( a Desktop PC and a Auralic streamer) do not connect

I de-installed the Roon programm en downloaded the latest version of Roon , the fatal error did not disappear.
Other programms are normally running ( Plex, media monkey )
I just bought the life time version of Roon.

3

Hi @John_van_den_Burg,

What GPU does your device use? Does it support OpenGL 3.0? Can you try updating your graphics drivers?

Is there any change if you install the latest .NET framework?

4

If the machine is just a core, have you thought about running RoonServer which has no GUI. The server is then controlled from clients.

5

Nothing changed in my PC, I do not have a separate video card , Intel Core i7 -8700 CPU @ 3.3Ghz is build with a GPU as far my knowledge supports me.
Ironic; I yust bought a life time licence , now its not working anymore

I will send you a log file but i do not have a dropbox or things like that, whre can i sens the logfile?

6

Hi @John_van_den_Burg,

You should be able to check which GPU you’re using with these instructions.

You should also try updating .NET framework here:

7

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