Ongoing Roon server connection issue after macOS sleep mode (ref#3V5Y0M)

[Lester_Cohen]

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· I am pretty frustrated that months later I am still having the same issues. After my MacOS goes to sleep the Roon app can't find the server. I need to restart my computer regularly and log out and back in to make it work and when it does mid playback it skips to the next track. This was I an issue I have been dealing with reaching out to support. All of the previous suggestions have got me no where in getting the App to work correctly . I wish I can get a refund, but since I am stuck with the system please let me know if there are updates to this issue. macOS 26.3.1. Thank you

Tell us about your home network

· Eero Pro 7 no vpn. ethernet and wifi connection

[alex_h (Alex)]

Hello @Lester_Cohen ,

Thanks for reaching out to us.

We are sorry to hear that such a problem happens to you.

Can you please let us know the time stamp of when did this problem happen last time so we could investigate diagnostics report precisely ?

Thanks.

[Lester_Cohen]

It happens all the time, April 1 around 10am pst Is about the time I had to restart and log in again

[benjamin]

Hi @Lester_Cohen,

It is incredibly draining to deal with persistent technical glitches, especially when they disrupt your music and force you into a cycle of rebooting.

This said, it’s important to note that Roon Server was built to, should ideally live on a machine that never sleeps (like a Nucleus, a NUC, or a dedicated Mac Mini). If your daily-driver Mac must sleep, these software issues will, unfortunately, remain a point of friction because Roon is not designed to “pause” its server state during a system hibernate.

The discussion on this thread may point you in the right direction:

Keeping roon running even when os sleeps

Still doing my eval on my MacOS laptop. One problem is that if I close my laptop everything goes to sleep so at best only the current track plays and remote can’t connect. Is there an elegant way to keep roon awake. I assume I could use caffeinate (-w option), but that’s a bit awkward because I have to find the process ID and then run caffeinate each time. If I do that are these the processes I have to caffeinate? $ ps -eaf | grep Roon 501 90046 1 0 Mon06PM ?? 124:05.14 /Applic…

Ultimately, you’ll need to download a third-party app that will prevent your mac from sleeping. Many users use the app amphetamine to achieve this:

Amphetamine App - App Store

Perhaps this could help, let me know!

[Lester_Cohen]

Ok that answers why the Roon won’t log in after its nap, but why when it isup and running mid song it skips to the next song in the playlist randomly?

[alex_h (Alex)]

Hi @Lester_Cohen,

Thanks for reaching back out. We reviewed a diagnostics report from your Roon Server and found that the main reason your tracks are skipping appears to be a network issue.

Most of the time, the report is showing that network speed is not sufficient, which is important for TIDAL streaming. If this is not affecting your local tracks, and only streaming tracks are skipping, we recommend focusing on network troubleshooting.

You mentioned that you are using both wired Ethernet and Wi-Fi. Please temporarily disable Wi-Fi so Roon stays on Ethernet, which should be faster. Please also make sure any VPN on your Mac is disabled.

Let us know if that helps.

Thanks.