Hey Dick Cooper,
Sorry to have misunderstood you original post – when you said you were having issues immediately following your renewal, I assumed this was related to a billing or account issue. I’ve updated the title of the thread
I’m not 100% clear on what you think actually happened here, but obviously I want to make this right however we can.
I really see 2 ways forward here:
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We can process a refund for your recent renewal. We have a 30 day “no questions asked” policy, and I’d be happy to have your subscription refunded if you’re not feeling confident about Roon, and the recent stability improvements we made to our Sonos support
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We can investigate your Sonos issues further. I know we reached out to you multiple times to see if things were more stable since the update (see here and here) but if you’re still seeing issues, we can take another look. To do so, please:
- Reproduce the playback issues you’re having 2 or 3 times
- Note what time the issues happened
- Note the exact symptoms and any error messages you saw
- Let us know and we can take another look.
Those are the two ways forward I can see here. There isn’t any “cynical ploy” at play here, so I’m not sure what actions we can realistically take to address those concerns.
Let me know what you think and we’ll do what we can to get this right for you, Dick.
Thanks!