· Other
· None of the above
· Other
I can log into Roon, but overnight I lose all my zones, now I can no longer connect my iPad to my server.
My mesh system has been working fine with my Mac mini for 3 years. I connect my Mac mini by ethernet from my Eero mesh puck. Only in the past month have I had problems.
Hi @Mike_Rife,
Thank you for your post.
It looks like RoonServer is having a hard time reaching the RAATServer instance on your machine. Let’s try the following to fully refresh the system:
Some thoughts on the mesh network - diagnostics don’t indicate it’s causing a problem, but these are best practices:
Please try restricting to a single WiFi band by temporarily turning off the 5GHz band in your Eero settings. If there are any multicast forwarding and IGMP snooping options available, toggle them on.
Please let us know if this helps.
Thanks, Connor, I will dig into it tomorrow and report back.
Hey @Mike_Rife,
Since some time has passed, we wanted to check in and see if @connor’s above suggestions have helped?
We’ll be on standby for your results, thank you! 
Yes, I am in the process. However, my library he referenced was configured differently than Conner’s information. There was no way to rename server files as “old.” After backups to external drives, I am currently removing any and all Roon related files from my library. I anticipate installing a clean server once the remaining items have cleared my “trash.” Two hours in so far, with only an old Roon backup yet to go. Thanks for checking in. I will post my results when the new server is installed.
Hi @Mike_Rife,
We’ll be on the lookout for the results of your test!
Looks like I have really screwed it up. New Roon download won’t open, my library and backups won’t open. I have had enough for today. And maybe for tomorrow as well. fxxk.
I got to the point of the Roon Server_old rename and downloaded a new set of software. It hates me. Opens, looks like it did yesterday. Except no library, no backups. Three weeks of this. I am at wits end, guys.
Daniel -
How do I start over? I will give up my backups. I have multiple hdd of my library, and my Qobuz acct is still active. All I want is to play my music.
I think I’ll do a factory reset followed by new iOS. Maybe that’s how I start over.
Hi @Mike_Rife,
Thanks for your patience and we’re sorry to hear that has been an arduous process so far. Let’s create an entirely fresh database, first verifying that one isn’t running in the background (a step we’d missed before). You can still restore a Backup later.
First, open Activity Monitor (Applications → Tools) and verify that no instance of RoonServer is running in the background. Exit all Roon-related processes you see running.
Next, perform another “RoonServer_old” to reset the database:
Open RoonServer and let us know what the error message is that you encounter, if any.
You can generate a new RoonServer instance or restore a Backup once the application opens without issue - we first need to verify that multiple Roon instances aren’t installed on top of one another by following the steps above. Thanks!
OK, Conner.
I will try this again, because I trust you. But not today, maybe not until Wednesday. Currently, my zones are back, but that I do not trust.
I am in the middle of some medical stuff, so carving out time in front of my monitor isn’t easy. But it is important, so I will make time soon.
Thanks for staying with me on this!
BTW, my library section is simply a list, not a grouping of easily accessed folders, but I will see what I can do.
Thanks again.
So, Connor, over the weekend I wiped and reset my Mac mini to factory settings, loaded a clean version of Sonoma and a new Roon for Mac package. I am currently in my third day of all six of my audio zones holding and playing.
I am a little reluctant to rock the boat, but if you think I should proceed with your instructions, I will.
But as I said, I have a medical procedure that will keep me out of action until Saturday.
Before I proceed, I wanted you to know where I am in the mission.
Here I am again. I followed your directions. I now have all six zones up, named, and enabled.
The only instruction I received at the new startup was to “select a different server,” which worked.
Did a complete tour through the Roon settings to make sure all was as expected.
Struggled a bit with my iPad remote (it, too wanted the different server) and I had to retoggle the magic sliders to get all zones to settle, but so far, so good.
I will let you know more this weekend when I get back to home, hearth, and audio.
Thanks again. I am keeping digits crossed that this is a fix, sir.
MIKE
Hey @Mike_Rife,
We’re glad to hear things have stabilized for you so far! We also wish you safe and good luck with your medical procedure - we’ll of course, keep your thread open until you’re feeling good and confident that your connection and playback are reliable for you.
We’ll be monitoring for your reply! 
I am sorry to report another failure. While my six zones survived my non-use from Tuesday to Saturday afternoon, once I fired up Roon for my SatNite playlist, my remote zones again disappeared,
After my playlist, I redid the local sliders, returning my zones. This is a discouraging setback, and maybe it is a situation I have to live with. Not optimal, but possible, I guess.
Thanks for everyone’s help and suggestions, regardless of the outcome.
What sliders did you redo? I can’t think of any sliders in the Roon UI that would enable or disable zones.
Are you just saying that you had to re-enable your zones under the Audio tab in Roon Settings?
Hey David – When the zones are lost, the remote zones, not directly connected to the server – a temporary fix can be had in the System Settings of my Mac mini.
System Settings>Privacy and Security>Local Network shows devices that are connected (or not) in my streaming network by sliders. Even though they show as connected, simply sliding them “off” and waiting a few seconds before resliding them as “on” will restore those connections. Why? I don’t know. Apple? Or Roon? All I know is that this works, but it is temporary.
So, to answer your question, the sliders are in Apple, not Roon, but I still don’t know which is causing what and why.
That sounds pretty terrible. I wonder if other folks running Roon Server on the latest macOS are experiencing similar problems. All the more reason to shift Roon Server to an appliance, like the Nucleus One or a ROCK or MOCK build. Doing so will improve your experience dramatically: less time troubleshooting / more time listening.
You are correct. I have another Mac mini - same vintage, running same OS and software - that I will set up in place of the offending mini. That will lead me to staying with the Apple (my choice) or to making a decision to purchase a different appliance.
A One would be fine, but I want audio and video HDMI output, something I can’t get from the One.
Guess I’ll be shopping for a NUC.
Hi @Mike_Rife,
Thank you for your patience. There’s almost certainly a resolvable issue on the affected Mac that we can resolve through troubleshooting or, if necessary, a quick fix in an upcoming release. I wouldn’t recommend switching permanently away from your desired OS for hosting RoonServer just yet.
We can the HDMI output spamming announcements in logs, which reaches Roon through Apple’s coreaudio via the loopback interface. We also see this RoonServer cyclically disconnecting from the entire network before regaining an IP address and new lease from the router.
How, specifically, is this Mac Mini (the original Mac Mini hosting RoonServer that first showed the issue) connecting to the main router? Are there multiple mesh nodes (pucks) in the pathway, and are they connected to one another via WiFi or via ethernet?
We’ll watch for a response. Thanks!
Hey Connor, the mini is connected to a mesh puck by Cat 5 cable. It is the closest puck to the mesh router. It has worked fine for the last couple of years, only misfiring over the last 4-6 weeks. I was planning to test another 2018 mini — same configuration — as soon as this afternoon.
Should I wait?