Overview and Qobuz pages - "Error loading page"

@support

Starting a few hours ago, “Overview” and “Qobuz” pages are generating this error: “Error loading page”. Roon log is getting full of errors such as those below.
Except this page, everything is working fine on Qobuz: playing music, browsing albums etc.
Is there a temporary problem with Qobuz API?

NOTE: I have not made any changes to my network or my configurations.

Roon log:

08/11 17:25:45 Trace: [Devialet] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:18/8:54] Piano Break Song - Magnus Öström
08/11 17:25:47 Debug: [easyhttp] [929] GET to https://www.qobuz.com/api.json/0.2/genre/list?request_sig=027ae3cbd476529c231238adc3543655&request_ts=1597166747 returned after 147 ms, status code: 200
08/11 17:25:47 Debug: [easyhttp] [934] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=new&type=editor-picks returned after 173 ms, status code: 200
08/11 17:25:47 Debug: [easyhttp] [930] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=NewReleasesFull&filterGenreIds=&c=qobuz-gb returned after 268 ms, status code: 304
08/11 17:25:47 Debug: [easyhttp] [931] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=RecentReleases&filterGenreIds=&c=qobuz-gb returned after 293 ms, status code: 304
08/11 17:25:47 Debug: [easyhttp] [932] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=PressAwards&filterGenreIds=&c=qobuz-gb returned after 317 ms, status code: 304
08/11 17:25:47 Debug: [easyhttp] [943] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=Qobuzissims&filterGenreIds=&c=qobuz-gb returned after 327 ms, status code: 304
08/11 17:25:47 Debug: [easyhttp] [933] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=MostStreamed&filterGenreIds=&c=qobuz-gb returned after 360 ms, status code: 304
08/11 17:25:47 Debug: [easyhttp] [935] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=focus&type=editor-picks returned after 395 ms, status code: 200
08/11 17:25:47 Debug: [easyhttp] [950] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=PressAwards&filterGenreIds=&c=qobuz-gb returned after 237 ms, status code: 304
08/11 17:25:47 Debug: [easyhttp] [949] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=RecentReleases&filterGenreIds=&c=qobuz-gb returned after 260 ms, status code: 304
08/11 17:25:48 Debug: [easyhttp] [948] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=NewReleasesFull&filterGenreIds=&c=qobuz-gb returned after 283 ms, status code: 304
08/11 17:25:48 Debug: [easyhttp] [951] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=MostStreamed&filterGenreIds=&c=qobuz-gb returned after 297 ms, status code: 304
08/11 17:25:48 Debug: [easyhttp] [936] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=danslecasque&type=editor-picks returned after 474 ms, status code: 200
08/11 17:25:48 Debug: [easyhttp] [961] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=Qobuzissims&filterGenreIds=&c=qobuz-gb returned after 306 ms, status code: 304
08/11 17:25:48 Debug: [easyhttp] [937] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=label&type=editor-picks returned after 563 ms, status code: 200
08/11 17:25:48 Debug: [easyhttp] [938] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=mood&type=editor-picks returned after 648 ms, status code: 200
08/11 17:25:48 Debug: [easyhttp] [939] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=artist&type=editor-picks returned after 773 ms, status code: 200
08/11 17:25:48 Debug: [easyhttp] [940] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=event&type=editor-picks returned after 790 ms, status code: 200
08/11 17:25:48 Debug: [easyhttp] [941] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=partner&type=editor-picks returned after 1004 ms, status code: 200
08/11 17:25:48 Debug: [easyhttp] [952] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=new&type=editor-picks returned after 972 ms, status code: 200
08/11 17:25:48 Debug: [easyhttp] [953] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=focus&type=editor-picks returned after 1146 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [954] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=danslecasque&type=editor-picks returned after 1316 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [944] GET to https://www.qobuz.com/api.json/0.2/playlist/getUserPlaylists?limit=30&offset=0&request_sig=b93ad6fab13c92aaf1479864aeeaa111&request_ts=1597166747 returned after 1567 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [955] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=label&type=editor-picks returned after 1475 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [956] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=mood&type=editor-picks returned after 1600 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [957] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=artist&type=editor-picks returned after 1602 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [959] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=partner&type=editor-picks returned after 1762 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [958] GET to https://www.qobuz.com/api.json/0.2/playlist/getFeatured?&limit=30&offset=0&request_sig=cd5dbbe4454430dc36bf594773edc714&request_ts=1597166747&tags=event&type=editor-picks returned after 1770 ms, status code: 200
08/11 17:25:49 Debug: [easyhttp] [946] GET to https://qobuz.roonlabs.net/1/favorite/getUserFavorites/albums?offset=0&count=30&userId=542323&c=qobuz-gb returned after 2231 ms, status code: 304
08/11 17:25:51 Trace: [Devialet] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:23/8:54] Piano Break Song - Magnus Öström
08/11 17:25:52 Debug: [easyhttp] [942] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=IdealDiscography&filterGenreIds=&c=qobuz-gb returned after 4731 ms, status code: 304
08/11 17:25:52 Trace: [devialet/audiosource] Sent 220000 packets, qdepth=1
08/11 17:25:53 Debug: [easyhttp] [960] GET to https://qobuz.roonlabs.net/1/featured/albums?offset=0&count=30&userAuthToken=9ueke5mbfWEqxXxSYuxYuYukPvG31PAE3VbPs1SUQHixGVBbN0v4iM0cf5-eOOzL-N8XZdlHl-VZG0wUW2FvyA&featuredAlbumsType=IdealDiscography&filterGenreIds=&c=qobuz-gb returned after 5269 ms, status code: 503
08/11 17:25:53 Debug: [easyhttp] [945] GET to https://qobuz.roonlabs.net/1/favorite/getUserFavorites/artists?offset=0&count=30&userId=542323&c=qobuz-gb returned after 5427 ms, status code: 503
08/11 17:25:53 Debug: [easyhttp] [947] GET to https://qobuz.roonlabs.net/1/favorite/getUserFavorites/tracks?offset=0&count=30&userId=542323&c=qobuz-gb returned after 5428 ms, status code: 503
08/11 17:25:55 Info: [stats] 3151mb Virtual, 863mb Physical, 271mb Managed, 0 Handles, 81 Threads
08/11 17:25:56 Trace: [Devialet] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:29/8:54] Piano Break Song - Magnus Öström

I am having exactly the same issue.

Yup, welcome to the club.

Same issue on Qobuz yesterday. Have seen it once today.

It is working fine now. I suppose it was a temporary problem with Qobuz API…

Been having the same problems on and off with Tidal, unable to sync library and getting “Error Loading Page”. Usually restarting Roon Core and Server will fix it, but it won’t work this time.

Apologies for the slow answer on this — Just wanted to chime in and confirm that this was a temporary server-side issue that the team resolved. Things should be good now but if you continue to see any issues please let us know!

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