Paid subscription but unable to access Roon player (ref#KGUX36)

[markopuzak1]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Today I paid monthly subscription but cannot access the roon player

Describe your network setup

I cannot access roon player. I see page

[vadim]

Hello @markopuzak1

Thank you for reaching Roon support.

We are checking internally and will update you here with the next steps.

[markopuzak1]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I paid roon today but cannot access roon player

Describe your network setup

Everything works except roon player. I see page contact support

[vadim]

Hello @markopuzak1,

Based on the information from our internal systems, your payment was successful and your license is active.

Could you please restart your Roon Server to refresh the session?

1. Right-click the Roon icon in the system tray (near the clock in the top-right corner).
2. Select Exit.
3. Then launch Roon again from the Dock/Applications folder.

Please let us know if this resolves the issue.