Passport no longer recognized

Support
1

Roon Core Machine

NUC10FNHN, i5, 8g RAM, 256g SSD
ROCK 1.0 (Build 254), Server Software 2.0 (1234)

Networking Gear & Setup Details

Xfinity Gateway xb7

Connected Audio Devices

NAD M10, wifi

Number of Tracks in Library

Description of Issue

I have been running ROCK on a NUC with storage on a 5TB WD Passport ultra connected to it via USB (back panel of NUC). It has been trouble-free until today when I noticed that ROON was no longer showing tracks from the hard drive. When I browsed to the ROCk’s web address, the \data\storage folder was empty. I’ve tried restarting, reinstalling, unplugging and Roon settings keeps telling me the drive isn’t there and the admin site says the folder is empty. The drive works fine when connected directly to my computer. When I plug it into the NUC the light comes on on the drive and the activity light on the NUC itself keeps flashing, as if its constantly trying to read the drive.
Judging from the time of my last successful backup shown by ROON, it looks like the drive stopped being recognized around the time I installed the latest software update yesterday. Is it possibly connected, and if it’s possible maybe I should try going back to the previous version, if someone can tell me how to do that.
Thanks for any advice!

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Is the Passport disk configured as NTFS disk format?
And did you maybe not update ROCK for some time?

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Thanks so much for the quick response!

Yes, it’s NTFS. I found a post from last year that seems to have fixed the problem, and I suspect it’s what you were about to tell me: a change made in a relatively recent update made the server “fussier” about disks with errors arising from their having been improperly ejected. The recommendation was to connect to a computer and run a checkdisk and fix. I did that, ejected properly, and reconnected. Now the disk is recognized and is being re-indexed as I type this. (The hardest part was figuring out how to eject properly in Windows 11. I would have thought “eject” would be one of the options on the drive’s context menu, but for some reason they’ve eliminated that option so I had to rummage around in the tools tray to find the generic safe ejection option.)

Thanks again from your help!

2 Likes
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Thank you for finding one of these posts (I wrote a lot of them :wink: ) and saving me from digging it out :slight_smile: Enjoy!

It was always baffling why Microsoft hid such a vital button, good to know that they hid it even more in 11!

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Did you think about moving the music off the drive, formatting it to exFAT, and then putting the music back onto the drive?

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I have the same NUC and HDD , I originally formatted mine NTFS , @Suedkiez has suggested exFAT but I have yet to get around to doing it. I have a full copy of the drive in Windows , its just the time

That said , I plugged it in , have never remove it and its been ROCK solid (UGH!!) . I copied the files onto it via the NUC not Windows. I use SyncBack Pro

I will do it sometime when I can guarantee no power cut during the copy !!

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