PC server unable to connect to iPhone 16 on latest iOS 26 (ref#NPEVUO)

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

My Pc server cannot connect to iphone 16 latest iOS 26

Describe your network setup

Orange

Hello @Carlos_Damian_Borrac ,

Welcome to the forum! Just to confirm here, other Roon remotes work as expected and the issue is only impacting the iPhone 16? Or are you having trouble connecting with other devices as well? If you go to iOS Settings → Apps → Roon, is Local Network Access turned on? What screen do you see exactly, do you see searching for Roon server?

Yes searching ….
iPad 5 happens the same
Searching …

Hey @Carlos_Damian_Borrac,

Thanks for letting us know! If you could bring your Roon Server online, we’ve enabled diagnostics, and we should receive a fresh report allowing for further analysis.

If you haven’t yet, I’d remove and reinstall the Roon mobile app on your iOS devices, and check if you’re able to reconnect afterward.

We’ll be on standby for your reply, thank you! :folded_hands:

How can I bring server on-line?

Good day @Carlos_Damian_Borrac !

I hope you’re doing well.

We were able to see that your remote devices are having multiple local IPs .

Can you please clarify if you have more than one subnet in your local network ?

If so, can you please try to make the iPhone to sit in 192.168.1.xx subnet ?

As the other step, we’d like to see the logs from your mobile device .

Here is an instruction of how to get them:

please upload them here:
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
.

Once uploaded please reply to us here in the thread.

Regards!

Hi @Carlos_Damian_Borrac,

The latest diagnostics indicate that you might have separate Roon versions installed between your iOS devices and your RoonServer machine.

Please ensure that your iPhone/iPad has the latest available Roon update installed.

Logs show RoonServer establishing a handshake with RoonServer on 9/25, only disconnecting after playback stopped and the connection stopped receiving data.

We don’t see the iPad in logs. Do you have any mesh nodes or separate access points on this Wi-Fi network? What happens if you connect your laptop hosting RoonServer directly to the main router via ethernet?

We’ll watch for a response. Thank you!

Latest version is not available in the appstore

It definitvly does not work!

Wait…It works but with no firewall..
Is any option to mantain the firewall?

No way
I would not pay a subscription of course!

Finally I chose private web and both iPad and iPhone work perfect!
I changed my mind about suscription
Sorry

Hey @Carlos_Damian_Borrac,

From your admin, it looks like all your devices are running the latest versions of Roon (1554 for mobile devices, 1559 for your Roon Server)

Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.

You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.

I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.

Let me know if the above helps! :folded_hands:

Hi @Carlos_Damian_Borrac,

We wanted to reach out to ask if you had further questions before this thread closed.

Roon can be sensitive to stateful network security features, complex topology, and certain managed network software. We have a guide that outlines our general best practices for setting up your network for success with Roon:

This thread will close automatically without a response. However, please reach out if you need further assistance as you get started. Thanks and happy listening!

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