Perceived lack of support follow up

I like you and the community, i just dont like roon. Just because its the best thing available doesnt mean its not rubbish, or that im not entitled to complain or that i have to stop using it. If i complained in the wrong place then roon should ask themselves what is it about their buggy software, or dopey features or support offering (or lack of support offering) thst causes reasonable rational paying customers to go on a rant - sheer frustration from being ignored? Total lack of accountability? Total apathy to genuine problems being reported? Thanks for the advice but ill stay for now in the hope that one day roon will take their finger out and give me a decent reliable piece of software to use