I suppose I’d be quite miffed if I had problems that Roon Support ignored, after all when you pay good money for something, the company should respond to support requests. Not accusing the OP of this, just stating my observations. Roon Support are woefully understaffed, and probably will be for the foreseeable future. Just like most small consumer software companies.
Seems like the people who are most upset are the ones who don’t describe their challenges adequately enough for anyone to understand, or who try to frame misunderstood/missing functionality as a bug. Not surprising they go unanswered.
Over the last 10 years I’ve tried a number of ways to get good sound out of my local files and streaming plans but everything I tried that sounded good enough was not worth the learning curve.
Three years ago, I had a streamer card installed in my DAC. I planned to buy UPNP sever software and use the native streaming app from the company that makes my hardware. This was going to be my new digital music ecosystem and I was incredibly excited to finally have something that could compete with my CD player in terms of SQ. Downloaded a demo copy of an inexpensive and highly recommended UPNP solution and off I went. I didn’t really like the UX of the native app, but damn it sounded good compared to everything else I had tried. I called the shop that upgraded my DAC to thank them, and they said “Why aren’t you using Roon”. My response was “What’s Roon?”
Turns out the streamer upgrade came with a 2 month Roon Demo. I loaded up the core on my trusty PC (trusty means old BTW), and gave it a shot. While I was blown away by the library management functionality, and realized that Roon “could” revolutionize the way I discover new music, I could not reliably stream anything over 96/24. I was shattered! I found this great solution, but could not get it to work. Sound familiar?
I quickly found this community and realized within a few minutes that my problems were my own. My PC was not up to the task of running Roon in its entirety, so I uninstalled it and just tried Roon Server using an iPad. Problem Solved, unless I tried to do anything on my PC while listening. Wouldn’t have gotten there without the community. After using my free demo for a month, I finally had a good enough grasp of the software to make a financial commitment. I knew what worked the way I wanted it to, and what didn’t. I knew I needed better core hardware. I based my buying decision on current functionality, not what might happen in the future. Had my decision been to move on, I would have done so without posting my lack of satisfaction.
I ended up with ROCK on a NUC. I made sure it was up to the task before I picked a Roon plan. In the last three years, EVERY significant problem I encountered, that was not a features/missing functionality issue, turned out to be my own, due to hardware and/or network problems. Problem by Problem, as I assembled the proper and needed info to ask for support on the forum, the solutions appeared before I ever got to the forum. This didn’t happen due to any brilliance on my part, quite the opposite, I wasn’t logically looking at the issues until I assembled the data needed to ask for help.
I suspect that most new users would be much happier if they looked at their challenges with Roon as an opportunity to learn, instead of an excuse to blame.
Rant Over - Music Awaits