Performance slowness in Roon app with Nucleus and Roon Ready endpoints (ref#PVPDFI)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I was able to change my router's DNS servers but it did not help

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus Rev B

Describe the issue

Nucleus is hardwired to router and Roon Ready endpoints. Roon app is not snappy when selecting artists etc, across both Tidal and locally stored music.

Describe your network setup

Aussie Broadband, Orbi RBK 852

1 Like
2

I’m also experiencing extreme lag for no apparent reason. It’s like roon is getting slower by the day, but today it got so slow that there was nearly a minute lag between songs. Also, my tidal library won’t update. I’ve tried several times today. Roon is currently unusable.

3

Agreed - it’s infuriating.

4

Hi @Andrew_Dean1, @Kursten_Hogard,

Thank you for the report and for your patience. We’ve pulled diagnostics from the affected RoonServers and can see Tidal sync occurring in the background nearly continuously around the time of your reports and again throughout the days afterward.

  1. Are you still experiencing this issue after restarting RoonServer? What about if you sign out of Tidal in Settings → Services?
  2. Have you made any changes to Tidal that have failed to sync to Roon since this symptom started occurring? @Kursten_Hogard, you’ve mentioned this was the case for you.
  3. What happens if you resync your Tidal library manually in Settings → Services? Does Roon hang, freeze, or noticeably slow before the sync completes?

We’ll watch for your response.

5

Thanks Connor.

I signed out of Tidal, reset the RoonServer, and rebooted the Nucleus for good measure.

Load times may have been ever so slightly quicker without Tidal, but still not what I would expect. I’m not convinced that the slight improvement wasn’t due to the reset and rebooted, which typically improves things until they get bogged down again.

I signed back into Tidal, and there was no noticeable slowdown or lag before the sync occurred. In fact, the sync seemed to be one of the fastest actions I have ever completed in Roon…

Thanks for your work to help resolve this. Look forward to hearing next steps.

6

Thank you, Connor.
Today (and yesterday) roon has been so fast that I’d even call it snappy. My tidal collection is updating quickly too. :pray:

1 Like
7

Hey @Andrew_Dean1,

Perhaps testing different DNS servers may help you - we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

8

Thanks, although I have tried that. Have tried my ISP’s DNS, Google and Cloudfare without improvement.

I should also note that using the standalone Tidal app works perfectly.

9

Note the most recent server and remote updates have not fixed my issues.

10

@benjamin ?